01
Customer support
Triage tickets and draft answers grounded in approved documentation, with escalation paths.
Measure: Resolution time, answer quality, and escalations.
Technology & data businesses
Find the work
worth improving.
Support, product operations, data workflows, and internal knowledge. These are starting hypotheses to validate in your operation, not promised results.
Illustrative opportunities · feasibility depends on your data, systems, and operating constraints.
02
Data & operations
Reduce manual reconciliation and exception review. Keep source lineage and access boundaries visible.
Measure: Review effort, accuracy, and exception closure.
03
Product knowledge
Make release notes, product decisions, and customer feedback easier to find and synthesize.
Measure: Time to answer and source reliability.
Start with one process and a baseline.
My experience includes building BDC’s digital growth and transformation program and helping more than 300 Canadian businesses across industries. The mandate begins with your own economics, responsibilities, and delivery capacity.
Discuss your processA useful first conversation
Let’s find where AI
can make a difference.
Bring one business problem. We’ll discuss the opportunity, what stands in the way, and whether I can help.